Terms of Service

Last updated November 7, 2026

These terms cover use of Secant Outreach CRM and Secant Outreach Travel, including Social Calendar. Secant Outreach LLC provides these services. If your organization has a separate written agreement with us, that agreement controls wherever it conflicts with these terms.

Accounts and authorized use

Use only accounts, workspaces, and integrations you have permission to access. Keep your sign-in information secure and report suspected unauthorized access. Workspace administrators manage membership and permissions. Connect a social destination or authorize a post only when both your organization and the destination owner permit it.

Content and communications

You retain your rights to the content you provide and authorize us to handle it to deliver the services you use. You are responsible for having the rights and permissions needed to upload, share, or publish content, contact recipients, and provide information about leads, travelers, or other people. This includes rights in images, videos, music, trademarks, and likenesses, as well as consents required for calls, email, and other outreach.

Use the services lawfully and follow the rules of connected providers. Unlawful outreach, harassment, fraudulent activity, unauthorized access, and infringement are prohibited. We may restrict access or suspend activity when reasonably necessary to investigate misuse, protect the service or other people, or meet legal or provider requirements.

Connected services and delivery

Connected providers set their own terms, permissions, and technical limits. If you use YouTube through the service, the YouTube Terms of Service also apply to that use. Review the destination, media, permissions, and scheduled time before approving delivery. If a delivery outcome is unclear, check the destination before retrying. Use the provider's controls to change or remove a delivered post.

Responsibility for misuse and indemnification

Users are responsible for their unlawful use of the services. To the extent permitted by law, responsibility for losses caused by unlawful use that Secant Outreach LLC neither knew of nor authorized rests with the user responsible for that use. Any liability that applicable law prohibits limiting remains in effect.

To the extent permitted by law, a business customer agrees to indemnify Secant Outreach LLC against third-party claims and reasonable defense costs to the extent caused by the customer's or its authorized users' unlawful use of the services or violation of another person's rights in content they provide. This obligation excludes claims to the extent caused by Secant Outreach LLC's own conduct.

Binding arbitration and Indiana law

Except for eligible small-claims matters and claims that applicable law permits a party to bring in court despite this agreement, you and Secant Outreach LLC agree to resolve disputes arising out of or relating to these terms or the services through binding arbitration administered by the American Arbitration Association (AAA). A single neutral arbitrator is appointed under the applicable AAA Commercial Arbitration Rules or, for consumer disputes, its Consumer Arbitration Rules. Those rules govern fees and hearing procedures.

Indiana law governs these terms, subject to controlling federal law and rights that cannot be waived. The Federal Arbitration Act governs interpretation and enforcement of the arbitration agreement where it applies. Indiana is the arbitration location where permitted by law and the applicable AAA rules. If court proceedings are permitted, including to enforce an award, the parties agree to the exclusive jurisdiction of the state or federal courts with jurisdiction in Indiana, except where controlling law or applicable AAA rules require another forum. Either party may bring an eligible claim in small claims court as permitted by those rules and applicable law.

Contact

Send written notices about these terms to the address below. For information about personal data and requests, see our Privacy Policy.